Important Notice Regarding Frontline Data Security Incident
On October 13, 2026, we received notification from Frontline Education that the company had experienced a data security incident which exposed some ESC 9 Frontline Application users’ information. We have since been provided a list of impacted individuals and on October 20, 2026, we received clarification regarding details of the event. Individuals impacted by this event will be notified via U.S. mail.
What Happened: On August 14, 2026, Frontline’s security team identified a vulnerability in a third-party software product that allowed unauthorized access to a portion of the environment. Frontline states that they promptly investigated the issue with the assistance of an independent cybersecurity firm, remediated the vulnerability, engaged with law enforcement, and took steps to further reinforce the security of their systems.
What Data Was Affected: Frontline conducted a thorough analysis of the impacted files to determine what personal information they contained and to whom it belongs. For Region 9 Education Service Center, Frontline identified the following types of personal information that were impacted for certain employees: Social Security number, email address, and address. The company stated that they are not aware of any misuse of the data as a result of this incident.
What Frontline Is Doing to Support You: Frontline Education will provide the following services:
· Individual notifications: Frontline will send impacted individuals a notice of this event described above via email, U.S. mail and substitute notice through their website and a press release.
· Credit monitoring and identity protection: Frontline is offering all individuals they notify two years of no-cost credit monitoring and identity theft protection services through TransUnion. For minors, cyber monitoring services will be offered.
· Dedicated call center for Individuals: Frontline will also be establishing a call center to answer questions from individuals who receive notice of the incident.
· Notification costs: Frontline will cover all costs associated with notification and the credit monitoring, identity theft protection, and cyber monitoring services offered.
What Frontline Has Done to Strengthen Security: Frontline states that they have deployed enhanced security controls and safeguards, increased and fortified monitoring and security alerting and response capabilities, and continue to regularly review security and privacy policies and procedures.
For more information: Frontline has set up a dedicated call center to address questions. You may contact the call center at 833‑516‑8792, between 8 a.m. to 8 p.m. ET, Monday through Friday, excluding major holidays. You may also email the call center at frontline@notifications.
As we learn more about this incident, we will continue to provide updates as necessary. We also encourage anyone who has been exposed in a data security incident to visit the Federal Trade Commission’s Identity Theft website. This resource includes a step-by-step list of additional actions individuals can take to protect themselves from identity theft after a data security incident: FTC Data Breach Guidance.